Privacy Policy

Terrabase, Inc. ("Terrabase", "we", "our") is committed to maintaining the privacy of its users ("user", "you"). The following information describes how Terrabase collects and processes information about you when you use our website (the "Website") and Platform (as defined below).

Our Privacy Policy explains what information we collect and why we collect it, how we use that information, and your rights with regard to the collection of such information.

By using our Website and Platform, you agree to this Privacy Policy. Terrabase provides a cloud based platform ("Platform") to its customers ("Customer/s") which collects data from the Customer's systems, automatically and through integrations and manual uploads, for workflow automation, data processing, and analytics capabilities ("Services"). The Website provides information about Terrabase, the Platform and Services and enables its users to log in to the Platform and contact Terrabase with respect to the Services.

01Collecting Information

Please note that the scope of this Privacy Policy is limited only to information collected by Terrabase through your use of its Website and Platform. Some information may be automatically collected, and some is collected when you interact with our Website and Platform. Information from which you can be personally identified may be collected ("Personal Information"). The Personal Information we may collect about you includes the following:

Account information — If you wish to register to receive the Services and create an account with Terrabase ("Account"), we will collect your Personal Information such as your full name, and email address.

Profile information — When we set your Account, you will be required to choose a username and password so we can create your user profile. We will also collect any feedback you submitted or comments posted.

Log-In to the Platform — If you wish to log-in to your Account to use the Platform via the Website, we may also use a Single Sign-On account ("SSO") such as Google or other available SSO services. Signing in via the SSO will provide us with access to information these SSO services obtain about you, and all in accordance with your specific SSO's privacy settings.

Third-Party Services Information — Typically, Third-Party Services are software services that integrate with Terrabase Services. Each Customer can permit its authorized users ("Authorized Users") to enable and disable these integrations in accordance with the Customer's needs. Terrabase may also develop and offer applications that connect the Platform with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with Terrabase. Please note that Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to Terrabase.

Contact Form — If you wish to contact us for support regarding our Services, Website, Platform, this Privacy Policy or any other matter, we will collect your name, email address, company, position and the content you submitted to facilitate your inquiry.

Live Chat — If you wish to contact one of our agents via our live chat, we will collect your name, email address, and the content you submitted to facilitate your inquiry.

Newsletter — If you wish to register to our newsletter and to be provided with information on the Services, subject to your consent, we will collect your email address, and will send you the required materials.

Interactions — Terrabase may receive other Personal Information when submitted to our Websites or Platform or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enroll in an educational program hosted by Terrabase or a vendor, request support, interact with our social media accounts or otherwise communicate with Terrabase.

Usage Information — Log Data, Device Information, and Location Information may be collected when you access or use our Websites or Platform. Log Data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Platform, browser type and settings, the date and time the Platform or Website were used, information about browser configuration and plugins, language preferences and cookie data. Device Information may include the type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Location Information may be derived from business addresses submitted by a Customer, IP addresses, or device location data collected with consent.

Please note that with regard to information collected when providing our Services to Customers, any notification requirements towards employees and Authorized Users shall apply on the respective Customer, and all to the extent required under the applicable law.

02Use of Information

We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.

Providing the Requested Services — We collect Personal Information of Authorized Users to enable them to operate the Platform and facilitate the Services for the Customer who authorized them to use the Platform on its behalf. We collect the Personal Information included in your Account and Profile to enable you to use the Platform. We will collect your Personal Information when you contact us via the contact form or online chat to facilitate your inquiry regarding Terrabase, the Platform, Website or Services. We may collect the Personal Information of Customer's employees or other individuals whose Personal Information is included in the systems and files that Terrabase is provided access to when providing its Services. Such collection of information will enable us to provide you with the Services as well as technical and professional assistance.

Improvement and Development of the Services — We collect Personal Information to improve and develop our Services and understand feedback on Terrabase Website and Platform.

Maintain a Safe and Secure Environment — We may use your information to detect and prevent fraud, abuse and security incidents.

Personalize Content, Advertising and Marketing — We may use collected data to improve your experience and provide relevant content.

For compliance, fraud prevention, and safety — We may use your Personal Information to comply with applicable laws and enforce our terms.

With your consent — We may request your consent where required.

03Disclosure of Information and Transfer of Data

Except as otherwise provided in this Privacy Policy, we do not intentionally disclose your Personal Information without permission, except as required by law or as described herein.

Corporate affiliates — We may share your Personal Information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service providers — We may share your Personal Information with service providers that help us operate the Platform or provide support, hosting, analytics, email delivery, marketing, and database management services.

Professional advisors — We may disclose your Personal Information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Authorities for compliance and safety — We may share your Personal Information for compliance, fraud prevention and safety purposes, and to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order.

During mergers, acquisitions, or restructuring — If Terrabase engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all assets or stock, financing, public offering of securities, or a similar transaction, some or all Personal Information may be shared or transferred.

International data transfers — We ensure appropriate safeguards are in place for international data transfers, and third parties processing Personal Information on our behalf are expected to comply with obligations similar to those set forth in this Privacy Policy.

04Your Rights

You have the right to request access, correction, or deletion of your Personal Information. To exercise these rights, contact us at support@terrabase.ai.

05Cookies

We may use cookies to enhance user experience and analyze usage. You can disable cookies via your browser settings.

06Opt In or Opt Out

You may opt out of communications at any time by contacting us at support@terrabase.ai.

07Links to Other Websites

Our Platform may include links to third-party websites. We are not responsible for their privacy practices.

08Data Security

We implement industry-standard measures to protect Personal Information, but cannot guarantee absolute security.

09Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this policy.

10Children's Privacy

Our services are not intended for users under 16 without parental consent.

11Revisions and Modifications

We reserve the right to update this Privacy Policy at any time.

12Governing Law and Jurisdiction

This Privacy Policy shall be governed and interpreted pursuant to the laws of the State of New York, without regard to its conflict of law principles. You agree that any disputes shall be subject to the exclusive jurisdiction of the courts located in New York, United States.

13Questions

If you have any questions, contact us at support@terrabase.ai.